Cancellation Policy

 

for Appointments

 

Appointment Etiquette

At Skin Angel, we ask that you please arrive 5 minutes prior to your treatment to allow time for your client consultation information or consent form to be filled out.

 

If you need to cancel or reschedule your appointment please provide us with 24hrs notice prior to your appointment time, to avoid a late cancelation fee.

If you NO SHOW to your appointment scheduled, the failure to show for your treatment booked will result in full charges of appointment time.

We will do our best to contact and remind you of your appointment booked but this is not to be relied on. The reminder may be either a text or email via our mind body booking system or in some cases a personal call.

In the case that you arrive late to your appointment, we may need to reduce your treatment time in consideration for our next client.

Cancellation & No Show's

A minimum of 24 hours notice in advance of your appointment time is required to cancel and/or re-schedule. If 24 hours notice is not provided, 50% of the treatment cost will apply. Failure to show for treatment will result in full charges of appointment time. Bookings using a Skin Angel gift voucher, if cancellation occurs within 24 hours of your appointment it will result in forfeiture of voucher.


Skin Angel Payments accept - eftpos, cash and all major credit cards. Prices are subject to alteration without notice.

 

Bookings
Please ensure you book your desired appointment time in advance to avoid disappointment. On the app a credit card number is required when making a booking to hold and secure appointment times.

 

If you are using a Skin Angel gift voucher towards a treatment, please ensure you provide the gift voucher number at the time of booking your appointment to hold and secure the appointment time.

 

 

Arrival
Please ensure you arrive 5 minutes prior to your appointment time to complete a routine consultation with your therapist. Late arrivals will result in a shortened treatment and payment for the full treatment will still apply.

 

 

Health Considerations
Please advise reception upon making a booking of any allergies, ailments or disabilities, especially if you are on any medications, have high blood pressure, metal plates or pacemaker or are pregnant, as services may not be appropriate for you at this time.

 

 

Minimum Age
Parental or guardian permission is required for Children and  Teenagers under 18 years of age. Please keep in mind we cannot cater for children in any way under the age of 16 years old.

 

 

Attire
You are required to arrive fresh for your appointment. Disposable underwear is available if need be for laser hair removal services.

 

 

Personal Belongings

Please leave at home all jewellery and other personal items of value, as Skin Angel Pty Ltd cannot be held responsible for lost or misplaced personal items.

 

 

Clinic Environment
We respectfully ask that your mobile phones are turned off so that the tranquillity of Skin Angel may be preserved. Pets & Smoking are not permitted in clinic. Your cooperation in providing a quiet environment is greatly appreciated.

 

 

Parking
2Hr Parking is available on High Street, keep in mind on the opposite side of the road a Tow away zone from 4:30 pm; Alternatively, there is 4hr parking surrounding public car parks only a short walk away from Skin Angel. Please note no parking fees/charges apply unless outside of allocated times you may be fined.

 

 

Gift Vouchers

  • Gift vouchers cannot be used towards retail sales or any other promotional offer unless otherwise stated by Skin Angel Pty Ltd.

  • Gift vouchers are redeemable once.

  • Gift vouchers are valid for 6 months only from the date of purchase and are non-refundable or transferable.

  • Gift voucher redemption is not available on Sundays or Public Holidays.

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