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virtual phone


on-the-go skin advice

A Virtual Phone Skin Consultation is a flexible way to access expert skincare advice without the need for coming into the clinic for a discussion.

This service connects you directly with our dermal clinicians through a phone call, allowing for an in-depth discussion of your skin concerns and goals or even for follow-up questions answered directly by your clinician.

During your initial consultation, our experts will ask detailed questions about your skin, current skincare routine, and any specific issues you're experiencing.

This audio-based approach offers privacy and convenience while maintaining our high standard of personalised care.

Treatment Time

30 Minutes




Skin Health



virtual phone

your virtual phone skin consultation

Book your expert skin assessment via phone. Simply book online to speak with our dermal clinicians at your scheduled time. Discuss your concerns, get personalised advice, and, if required, receive an emailed product prescription and/or treatment regime after your call. Current clients can book a time for a follow-up call to speak directly to your dermal clinician. 

Phone | Initial            | 30 Minutes | $100

Phone | Follow-Up  |  15 Minutes | $0

who is it for?

  • Individuals seeking professional skincare advice from anywhere

  • Those who prefer audio communication over video calls

  • People looking for an initial assessment before booking in-clinic treatments

  • Clients wanting to discuss changes in their skincare routine

  • Anyone needing expert guidance on skin concerns with maximum flexibility

how does it work? 

To begin, you'll schedule a convenient time for your Virtual Phone Skin Consultation. Before the call, we recommend having your current skincare products on hand and noting any specific concerns or questions you'd like to address.

During the phone consultation, our dermal clinician will guide you through a series of questions about your skin type, concerns, lifestyle factors, and skincare goals. They'll use their expertise to interpret your descriptions and provide a thorough assessment. 

Based on this detailed discussion, the clinician will offer personalised recommendations, which may include prescriptive treatments, skincare products, and lifestyle adjustments to improve your skin health.

expected outcomes

  • Expert assessment of your skin's condition based on your description

  • Personalised skincare advice and product recommendations

  • A tailored treatment regime addressing your specific concerns

  • Guidance on at-home skincare practices

  • Suggestions for potential in-clinic treatments if deemed beneficial


After your phone consultation, if necessary, you may receive an email summarising the key points discussed and recommendations made. 

We encourage you to follow the suggested skincare routine and contact us with any questions. 

A follow-up consultation may be advised to review your progress.

VISIA skin analysis imaging
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